Supporting Our Clients During Covid-19

21/03/2020

The last few weeks have seen Covid-19 impact everyone across the world.

Before I outline how we can help you in these worrying times let me first say that I hope you, your family, your friends and your colleagues are all safe.

Supporting Clients Through Experience

In the 10 years that we have been established we have always followed the same business model of working with clients remotely. We are already working within the framework that we are now all asked to try and work within and as such we have many years’ experience of how technology and other business processes can be used to facilitate this. We are always happy to offer advice when we can and now more than ever.

If you are looking at changing how you work and would like to see if we have any experience that maybe helpful, then please get in touch as if we can share anything that we have learnt to help others then that is a positive.

Supporting Clients Through Support

We are a small but capable team and we always aim to help clients who need support in a timely fashion. In the last few days we have helped many clients make urgent changes to their websites, or add new features as they adapt, and we will continue to do our best over the coming weeks.

There will be things that you can do yourself using the content management system, for example checking that your contact details are up to date or the content reads well. Please get in touch if you would like to discuss anything related to your website, or if you are unsure how to implement something that you are considering please ask, and we can try to use our knowledge to offer some guidance.

There will be times when we will be helping others, but we guarantee that if you email us, if our telephones are busy, we will get back to you as soon as possible and never in more than a few hours worst case scenario. Most of the time you will get a reply within minutes.

Supporting Clients Through Marketing

At some point, and it will be different for every single client, you may look at increasing your website traffic. We help many clients increase the traffic to their websites and we do this through targeting specific keyword searches.

We believe that search engine optimisation is the cheapest and most cost-effective form of marketing so if you decide that you want to try and generate more traffic, we can help.

We Are Here For Each Other

We have been encouraged that whilst there is a long road ahead people are trying their best and being kind to each other. We are here to help you as much or as little as you need.

Please look after yourself, and everyone else, and if you need any support just let me know.

Andrew Webley
Director
The Smarter Web Company

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